Why is past customer buying behavior not the best predictor of future behavior?

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Stephen Wunker (Author & Managing Director, New Markets Advisors)


Stephen Wunker discusses why it is more important to get past traditional consumer shopping behavior data to understanding the motivation behind the purchases. He explains how companies miss a lot of crucial information when they focus on prior shopping behavior instead of examining consumer motivation for buying a service or product.

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About Author

Stephen Wunker

Author & Managing Director, New Markets Advisors

Stephen Wunker is a specialist in new markets, he combines world-class strategy consulting and entrepreneurial skills. Wunker is the author of Capturing New Markets: How Smart Companies Create Opportunities Others Don't, named one of the five Best Business Books of 2011, as well as co-author of Jobs to be Done: A Roadmap for Customer Centered Innovation (Amacom, 2016). Stephen has a long track record of creating successful ventures for his own companies and on behalf of clients.

Interviewed By


Tracey Fitzpatrick

Tracey Fitzpatrick

Sarder TV Anchor & Former Market News Video Anchor

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