
What are the important elements of customer service?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze goes over his three steps to providing excellent customer service in the hospitality industry or any industry. This includes…

How to upskill for the future of AI work?
Beena Ammanath (Author & Global Head of Deloitte AI Institute) Beena Ammanath, author and global head of the Deloitte AI institute,…