What are the important elements of customer service?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze goes over his three steps to providing excellent customer service in the hospitality industry or any industry. This includes…
Why Invest in Employee Development?
Roseanna DeMaria (Professor & Founding Principal, DeMaria Group) Roseanna talks about how important learning and professional development is to a business…
Innovation
Marketing & Sales
How has technology changed sales?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento looks back to how selling was done prior to the Internet and…
How can marketing and sales best work together?
Linda Popky (Author & President, Leverage2Market) Linda Popky talks about the traditional issues between sales and marketing departments and provides recommendations…
