What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service contact including initial response to customer issues.
How do you learn from challenges?
Alan Schnurman (Former Host, PBS Lawline) In this video, Schnurman reiterates that there are no failures in life there are only…
Innovation
Marketing & Sales
Tell us about the process of taking his writings & creating this book?
Jeffrey Gitomer (Best-Selling Author & Founding Partner at Outstand) Jeffrey Gitomer discusses how he was asked by the Napoleon Hill Foundation…
How did the writings of Napoleon Hill improve your sales skills?
Jeffrey Gitomer (Best-Selling Author & Founding Partner at Outstand) Jeffrey Gitomer explains how he utilized the words of Napoleon Hill to…
