Can you provide an example of using root cause analysis in problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze provides an example of how he utilized root cause analysis to solve the problem of slow room service in…
What were some of the blended learning solutions you implemented at Northrop Grumman?
Lonney Gregory (Former Director of Learning Technology & Operations, Northrop Grumman Corporation) Lonney Gregory talks about how all the learning programs…