
Can you explain the different stages of value for services or products?
Thales Teixeira (Author & Associate Professor, Harvard Business School) Thales Teixeira provides an explanation of the stages involved in his customer value chain. According to Teixeira, companies can offer new products…

Why do you think a skills gap exists?
Jeanne Beliveau-Dunn (Chief Knowledge Officer, Cisco) Jeanne Beliveau-Dunn talks about why she thinks there is a skills gap today including the…