Melanie Katzman talks about the importance of being able to recognize and act upon non-verbal cues from individuals in the workplace. She provides an example of what to look for to learn how people are feeling in meetings and one-on-one interactions. According to Katzman, if the non-verbal cues are recognized and brought out into the open meaningful conversations can happen leading to conflict resolution and problem-solving.
Author, Founder & President of Katzman
Dr. Melanie Katzman is a business psychologist, advisor, and consultant to the world’s top public and private companies, government agencies and nonprofits. She is the founder of Katzman Consulting and a founding partner of the global nonprofit Leaders’ Quest. She was on the faculty of Weill Cornell Medical School for 25 years. Katzman was a Senior Fellow at The Wharton School’s Center for Leadership and Change Management and cocreated/hosted the show “Women@Work” on SiriusXM Satellite Radio. She has been featured in the Financial Times, New York Times, O Magazine, South China Morning Post, Vanity Fair, and on ABC-TV, CBS-TV, and Lifetime.
