Patsy Doerr explores why she believes there is more importance being placed on programs having to do with corporate responsibility, diversity and sustainability. This includes, according to Patsy, the fact that employees have expectations that there will be a focus on these issues. She talks about how customers and clients understand that initiatives involving diversity, sustainability and inclusion help drive innovation and affect the bottom line. Doerr discusses the importance of programs on diversity and sustainability are to the investment community who understand that employees that feel valued, and enjoy work are likely to be more effective and engaged at work.