How have you achieved your leadership skills?

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Horst Schulze (Author & Founding President and COO, Ritz Carlton)

Horst Schulze discusses the methods he has used to continuously improve his leadership skills. This has included learning to ask for guidance from others and to analyze problems thoroughly and to respect the skills of his employees.

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About Author

Horst Schulze

Author & Founding President and COO, Ritz Carlton

As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Interviewed By


Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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