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What are good customer service benchmarks?

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By on Management & Strategy, Marketing & Sales, People, Sarder Author Talks, Sarder CLO Talks
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Joe Ilvento (Author & CLO, CommVault Systems)


Joe Ilvento goes through some of the common benchmarks or metrics in customer service contact including initial response to customer issues.

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About Author

Joe Ilvento

CLO & WW Director of Talent Development, CommVault Systems

Joe Ilvento is the Chief Learning Officer and WW Director of Talent Development for CommVault Systems. Working closely with the Global VP of Strategic Human Resources, he supports the leadership and development of CommVault employees worldwide. Joe is also author of 3 books, Nobody to Somebody in 63 Days or Less, License to Sell, & License to Serve. He has a BS in Psychology and earned his Master’s Degree in Education & e-Education.

Interviewed By


Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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