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Annie McKee (Author & Program Director, University of Pennsylvania)
Annie McKee explains what her research into workplace issues indicated about the importance of positive emotions in the workplace. She discusses why it is a myth that emotions do not belong in the workplace including that as human beings it is impossible to leave our emotional selves at home. McKee talks about how managers can help create a work environment that fosters hope, where people feel heard and cared about, and excited about their work.