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Sarder Author Talks
Do you believe in using benchmarking?
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How do you determine your customers’ core values?
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How do you determine what customers value?
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Who should read Excellence Wins?
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Tell us about the Capella Group of hotels
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How would you define an ultra-luxury hotel?
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What are the current trends in the luxury…
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How did you manage to turn the failing…
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Can you provide some background on your long…
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Learning is…Continuous Improvement – Horst Schulze
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Full Interview – Horst Schulze
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Introduction – Horst Schulze
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