What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
Management & Strategy
What is the best way to instill trust and credibility?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento explains his strategy for obtaining and keeping customer loyalty and trust in…
How do you apply the value of service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about how his time in the restaurant business helped him to…
What are the top 3 secrets for superior customer service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento provides an overview of the three main actions that anyone involved in…
Has career planning changed?
Danielle Harlan (CEO, Center for Advancing Leadership and Human Potential) Danielle Harlan talks about how career planning has changed over the…
What are some tips for achieving goals?
Danielle Harlan (CEO, Center for Advancing Leadership and Human Potential) Danielle Harlan talks about a framework she has created for achieving…
Can you explain emotional intelligence?
Danielle Harlan (CEO, Center for Advancing Leadership and Human Potential) Danielle Harlan talks about the concept of emotional intelligence, which being…
How has GE achieved business success?
Vijay Govindarajan (Best Selling Author & Professor, Dartmouth) Vijay Govindarajan talks about how the CEO of GE has successfully balanced the…
How can companies grow their current business?
Vijay Govindarajan (Best Selling Author & Professor, Dartmouth) Vijay Govindarajan provides his thoughts on how companies can improve the bottom line…
How do you assess business health?
Vijay Govindarajan (Best Selling Author & Professor, Dartmouth) Vijay Govindarajan discusses how management can use his Three Box framework to assess…