How has technology & globalization impacted the learning program?
Dave DeFilippo (Former CLO, BNY Mellon) According to DeFilippo, technology is a tool and an enabler that allows globalization to take…
Sarder CLO Talks
How do you meet the training needs for over 50,000 people?
Dave DeFilippo (Former CLO, BNY Mellon) As the CLO of an organization with more than 50,000 employees, Dave DeFilippo talks about…
How do you build & maintain a learning culture?
Dave DeFilippo (Former CLO, BNY Mellon) Having a set of clear business requirements is the first step in creating a learning…
Who should read License to Sell and who would benefit most by reading it?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about who he believes will benefit from reading License to Sell,…
What is the central theme and how has your background helped in writing License to Serve?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento, Chief Learning Officer and WW Director of Talent Development for CommVault Systems,…
What is the most important strategy for selling?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento offers a story that explains the importance of building value when selling…
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
What is the best way to instill trust and credibility?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento explains his strategy for obtaining and keeping customer loyalty and trust in…
How do you apply the value of service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about how his time in the restaurant business helped him to…