What is the most important strategy for selling?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento offers a story that explains the importance of building value when selling…
Sarder Author Talks
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
What is the best way to instill trust and credibility?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento explains his strategy for obtaining and keeping customer loyalty and trust in…
How do you apply the value of service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about how his time in the restaurant business helped him to…
What are the top 3 secrets for superior customer service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento provides an overview of the three main actions that anyone involved in…
What do leaders need to do to influence changes and drive them forward?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about the importance of employing project management skills when rolling out…
How are millennials driving the use of these new learning technologies?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento addresses the best ways to develop leaders within an organization. He talks…
How would you measure success of your learning program and its outcome?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento addresses how learning programs are evaluated at CommVault. He talks about how…
How has GE achieved business success?
Vijay Govindarajan (Best Selling Author & Professor, Dartmouth) Vijay Govindarajan talks about how the CEO of GE has successfully balanced the…