What are the benefits of treating employees as consumers?

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Kevin J. Mulcahy (Author & Partner, Future Workplace)

Kevin Mulcahy talks about the mega trend of treating employees as consumers and how it is moving across industries and countries. He discusses the importance of using measurable metrics to track how focusing on the employee experience is affecting organizations. Mulcahy points to the importance of such tools as employee engagement surveys as ways to determine whether employees are satisfied with their jobs. According to Mulcahy, data appears to show that engaged employees leads to higher retention, increases in productivity and overall better business outcomes.


About Author

Kevin J. Mulcahy

Author & Partner, Future Workplace

Kevin J. Mulcahy is a partner with Future Workplace and co-host of The Future Workplace Network, a membership community for HR executives. Organizations across multiple industries and geographies regularly engage him to facilitate corporate workshops on ‘future proofing’ their business and HR strategies. Kevin coaches on leadership effectiveness at the Harvard Business School and is an adjunct faculty member at Babson College.

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