Kevin Mulcahy talks about the mega trend of treating employees as consumers and how it is moving across industries and countries. He discusses the importance of using measurable metrics to track how focusing on the employee experience is affecting organizations. Mulcahy points to the importance of such tools as employee engagement surveys as ways to determine whether employees are satisfied with their jobs. According to Mulcahy, data appears to show that engaged employees leads to higher retention, increases in productivity and overall better business outcomes.