Introduction – Horst Schulze
Horst Schulze (Author & Founding President and COO, Ritz Carlton) As founding president and COO of Ritz-Carlton, Horst Schulze established a…
Horst Schulze
Author & Founding President and COO, Ritz Carlton
As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.
Interviewed By
Vaishali Jain
Sarder TV Journalist, and Former Bloomberg TV Journalist
Full Interview – Horst Schulze
Horst Schulze (Author & Founding President and COO, Ritz Carlton) As founding president and COO of Ritz-Carlton, Horst Schulze established a…
Learning is…Continuous Improvement – Horst Schulze
Horst Schulze (Author & Founding President and COO, Ritz Carlton) As founding president and COO of Ritz-Carlton, Horst Schulze established a…
Can you provide some background on your long & illustrious career?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze provides a brief biography of his professional life including…
How did you manage to turn the failing Ritz Carlton hotel chain around?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Howard Schulze explains how when he took over the management of…
What are the current trends in the luxury hotel market?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze discusses what he sees as major trends in the…
How would you define an ultra-luxury hotel?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about how the word luxury in lodging has…
Tell us about the Capella Group of hotels
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about the ultra-luxury chain of hotels known as…
Who should read Excellence Wins?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about his book, Excellence Wins and explains why…
How do you determine what customers value?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about how many leaders make assumptions about what…