Jesse Jackson (CLO, J.P. Morgan)

Jesse Jackson explains that at J.P. Morgan the learning and development approach is modeled on understanding employee needs at a granular level and the kinds of learning methods that work best to attain their goals. He discusses some of the key elements of the learning strategy which includes delivering blended learning options, assessing comprehension and effectiveness, and optimizing all the digital channels they have. Jackson also mentions ways in which they recognize the importance of learning and employee achievements through certification programs and fostering continuous learning engagement.