What are the top 3 secrets for superior customer service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento provides an overview of the three main actions that anyone involved in providing customer service should utilize in order to provide superior…
Sarder NYSCI Talks (Blockchain Event): Margaret Honey & Jeanne Sullivan introduces the speakers, Fred Wilson & Steven Johnson.
Sarder NYSCI Talks: Making Sense of Blockchain, Bitcoin & Cryptocurrencies Bitcoins and cryptocurrency have made it into our everyday conversation but…
Innovation
What is trickle up innovation?
Ernest Gundling (Author of Leading Across New Borders) Ernest Gundling talks about how international companies that understand that innovation can come…
How are the citizens adapting to the new technologies that are now available?
Seb Formoso (CIO, NYC Department of Finance) Seb Formoso talks about some of the responses to new technological innovations that IT…
How does ones environment relate to innovation?
Susan Greenfield (Author of Mind Change) Susan Greenfield talks about the relationship of the brain to stimulation or an enriched environment…
Marketing & Sales
Can you explain the principle Obsess Over Customers?
Steve Anderson (Author & President, The Anderson Network) Steve Anderson discusses Amazon’s focus on customers. Anderson describes the principle he created…
What does obsessing over customers mean to Amazon?
Steve Anderson (Author & President, The Anderson Network) Steve Anderson explains what the principle Obsess Over Customers means in practice for…
Book Reviews
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What are the key takeaways in your book for leaders in large organizations?
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What inspired you to write ‘You’re the Leader Now what?’ and who is your target audience?
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What makes your book ‘You’re the Leader. Now What?’ stand out from the crowded leadership field?
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What motivated you to write your new book, ‘Launchpad Republic’ and who is your target audience?